Moodle

Forgot password form communicates wrong functionality

Details

  • Type: Bug Bug
  • Status: Closed Closed
  • Priority: Minor Minor
  • Resolution: Duplicate
  • Affects Version/s: 2.0
  • Fix Version/s: None
  • Component/s: Authentication, Usability
  • Labels:
    None
  • Difficulty:
    Easy
  • Affected Branches:
    MOODLE_20_STABLE

Description

From http://moodle.org/mod/forum/discuss.php?d=123512 :

"A very subtle usability problem we have been experiencing is about the Forgot Password form. We have tested this in our production version (1.8.3) as well as on our testing version (1.9.4) and it seems to be unmodified up to now.

The forgot password form offers two inputs: user and password, of which one, and only one, must be filled. Now, if both of the fields are filled, the only error shown is "Enter either username or email address". This happens to be confusing a LOT of our users, since offering two inputs motivates them to type both fields. "

The form elements are simply being used misleadingly. Giving both the form elements their own submit buttons and optionally also separating them visually with the word "OR" will make it clear.

Issue Links

This issue duplicates:
MDL-19441 Password recovery email id/user id exclusion Minor Closed

Activity

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Olli Savolainen added a comment -

Added UI Mockup: <2009-06-18 17:10>

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Olli Savolainen added a comment - Added UI Mockup: <2009-06-18 17:10>
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Olli Savolainen added a comment -

Add description: "To reset your password, tell us your username or e-mail address to have it looked up in the database. If a matching user can be found, an e-mail will be sent to the e-mail address associated with instructions on how to proceed."

If it is possible that a user has no associated e-mail address, when this is the case a warning about it should be issued. But it isn't, right?

Not sure if it should be "Find" in the fieldset legend.

The verbal description abive the form is not ok, since people won't read it: this can be expressed visually through the structure of the form and should.

Submit buttons should use action verbs whenever possible.

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Olli Savolainen added a comment - Add description: "To reset your password, tell us your username or e-mail address to have it looked up in the database. If a matching user can be found, an e-mail will be sent to the e-mail address associated with instructions on how to proceed." If it is possible that a user has no associated e-mail address, when this is the case a warning about it should be issued. But it isn't, right? Not sure if it should be "Find" in the fieldset legend. The verbal description abive the form is not ok, since people won't read it: this can be expressed visually through the structure of the form and should. Submit buttons should use action verbs whenever possible.
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Helen Foster added a comment -

Closing as duplicate. Please watch / vote for / comment on MDL-19441 from now on.

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Helen Foster added a comment - Closing as duplicate. Please watch / vote for / comment on MDL-19441 from now on.

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Dates

  • Created:
    Updated:
    Resolved:
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