Moodle

forum emails are sending with errors - equals symbol replaces some letters

Details

  • Type: Bug Bug
  • Status: Closed Closed
  • Priority: Trivial Trivial
  • Resolution: Cannot Reproduce
  • Affects Version/s: 1.4.4
  • Fix Version/s: None
  • Component/s: Forum
  • Labels:
    None
  • Environment:
    All

Description

When the forum sends out emails, the emails appear to have EQUALS (=) symbols instead of some of the characters. The symbols are not restricted to the text that is shown in the email, it is within the actual coding so im assuming that it is Moodle that is sending the code out.

Activity

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Martin Dougiamas added a comment -

From Martin Dougiamas (martin at moodle.com) Tuesday, 22 March 2005, 08:26 PM:

This is a standard encoding for mail called quoted-printable ... it works fine on all the mailers I use ... what are you using?

From David Keenan (ict_support at kilmarnock.ac.uk) Tuesday, 22 March 2005, 08:58 PM:

Hi Martin, We use a Windows 2003 Server with Exchange 2003 (not my specialist subject) so I am unsure how to configure this correctly. Could you suggest anything? , Thanks and Regards, David Keenan, Kilmarnock College.

From Martin Langhoff (martin at catalyst.net.nz) Wednesday, 23 March 2005, 02:50 PM:

Can you attach a sample email with the problem?

From Melissa Fernandez (melissafernandez at dadeschools.net) Wednesday, 23 March 2005, 11:51 PM:

I have encountered the same issue on a stable Moodle install on Windows 2000 Server. The e-mail client being used is Outlook 2003. Attached is a copy of one of the e-mails.

From Martin Dougiamas (martin at moodle.com) Thursday, 24 March 2005, 12:57 AM:

This is not a complete email ... you need to find someway of showing the whole source (you can't cut and paste html like that).

I've attached an email to show you what I mean (normal.txt) As you can see it has = signs all through the HTML, but is normal and I believe necessary for non-Ascii characters to work.

I think Outlook is having a problem with them ... maybe there is a setting in it?

From David Keenan (ict_support at kilmarnock.ac.uk) Thursday, 24 March 2005, 05:01 PM:

Have attached the source code of the email so if you click on view you should see the actual fault.

From David Keenan (ict_support at kilmarnock.ac.uk) Thursday, 24 March 2005, 05:23 PM:

Hi Martin, Sorry I meant to add that i don't seem to be able to read the normal.txt file you attached (just opens the attachment.php file), so I am unsure if my attachment is what your looking for. I opened the email in outlook then viewed the source and copied the source directly as an attachment, is that what you were looking for?

From Martin Dougiamas (martin at moodle.com) Thursday, 24 March 2005, 06:25 PM:

SOunds like IE is having trouble recognising the attachment name too (works ok under firefox) ... save attachment.php as a text file and use notepad to view it

From David Keenan (ict_support at kilmarnock.ac.uk) Thursday, 24 March 2005, 07:58 PM:

Good news: Got it working by passing the emails through one of our other smtp servers. (see attachment - this_worked_once.txt)

Bad News: It worked perfectly the first time but just gives up errors in the cron script now.

Have been testing this will external email addresses with negitive results. I am told by our network guys that our full system has smtp use blocked (other than the one i tried) so that may be causing that issue, but could also be adding to the current errors.

Will do some more testing and keep everyone up-to-date.

Show
Martin Dougiamas added a comment - From Martin Dougiamas (martin at moodle.com) Tuesday, 22 March 2005, 08:26 PM: This is a standard encoding for mail called quoted-printable ... it works fine on all the mailers I use ... what are you using? From David Keenan (ict_support at kilmarnock.ac.uk) Tuesday, 22 March 2005, 08:58 PM: Hi Martin, We use a Windows 2003 Server with Exchange 2003 (not my specialist subject) so I am unsure how to configure this correctly. Could you suggest anything? , Thanks and Regards, David Keenan, Kilmarnock College. From Martin Langhoff (martin at catalyst.net.nz) Wednesday, 23 March 2005, 02:50 PM: Can you attach a sample email with the problem? From Melissa Fernandez (melissafernandez at dadeschools.net) Wednesday, 23 March 2005, 11:51 PM: I have encountered the same issue on a stable Moodle install on Windows 2000 Server. The e-mail client being used is Outlook 2003. Attached is a copy of one of the e-mails. From Martin Dougiamas (martin at moodle.com) Thursday, 24 March 2005, 12:57 AM: This is not a complete email ... you need to find someway of showing the whole source (you can't cut and paste html like that). I've attached an email to show you what I mean (normal.txt) As you can see it has = signs all through the HTML, but is normal and I believe necessary for non-Ascii characters to work. I think Outlook is having a problem with them ... maybe there is a setting in it? From David Keenan (ict_support at kilmarnock.ac.uk) Thursday, 24 March 2005, 05:01 PM: Have attached the source code of the email so if you click on view you should see the actual fault. From David Keenan (ict_support at kilmarnock.ac.uk) Thursday, 24 March 2005, 05:23 PM: Hi Martin, Sorry I meant to add that i don't seem to be able to read the normal.txt file you attached (just opens the attachment.php file), so I am unsure if my attachment is what your looking for. I opened the email in outlook then viewed the source and copied the source directly as an attachment, is that what you were looking for? From Martin Dougiamas (martin at moodle.com) Thursday, 24 March 2005, 06:25 PM: SOunds like IE is having trouble recognising the attachment name too (works ok under firefox) ... save attachment.php as a text file and use notepad to view it From David Keenan (ict_support at kilmarnock.ac.uk) Thursday, 24 March 2005, 07:58 PM: Good news: Got it working by passing the emails through one of our other smtp servers. (see attachment - this_worked_once.txt) Bad News: It worked perfectly the first time but just gives up errors in the cron script now. Have been testing this will external email addresses with negitive results. I am told by our network guys that our full system has smtp use blocked (other than the one i tried) so that may be causing that issue, but could also be adding to the current errors. Will do some more testing and keep everyone up-to-date.
Hide
Martin Dougiamas added a comment -

Assigning to me temporarily because Vy-Shane no longer works for Moodle HQ.

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Martin Dougiamas added a comment - Assigning to me temporarily because Vy-Shane no longer works for Moodle HQ.
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Petr Škoda (skodak) added a comment -

can not reproduce this

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Petr Škoda (skodak) added a comment - can not reproduce this
Hide
Mike Corb added a comment -

I have a client who has the same problem and from web-searches and asking workmates, it seems to be to do with character encoding on their (windows) system email client, particularly "Quoted Printable" settings. Any more information would be helpful.

Show
Mike Corb added a comment - I have a client who has the same problem and from web-searches and asking workmates, it seems to be to do with character encoding on their (windows) system email client, particularly "Quoted Printable" settings. Any more information would be helpful.

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    Updated:
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