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  1. Plugins
  2. CONTRIB-2292

include some context info in help desk block tickets

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Details

    • New Feature
    • Status: Resolved
    • Major
    • Resolution: Fixed
    • 1.9.5, 1.9.6, 1.9.7, 1.9.8, 1.9.9, 1.9.10, 2.0
    • 1.9.5, 1.9.9
    • Block: Helpdesk
    • None
    • Any
    • MOODLE_19_STABLE, MOODLE_20_STABLE
    • MOODLE_19_STABLE

    Description

      The native plugin supports tags, and it would be nice to use them to gather some contextual data when the user submits a ticket. It also makes sense for the plugin to provide the URL used to submit a new ticket. This patch adds an abstract method to the plugin architecture, so that the helpdesk plugin can provide itself with contextual information in whatever form it can use.

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            jdoane Jonathan Doane
            moquist Matt Oquist
            Jonathan Doane
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            Dates

              Created:
              Updated:
              Resolved:
              13/May/09