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  1. Moodle
  2. MDL-51390

Error connecting to external backpack - data invalid

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    • MOODLE_29_STABLE
    • MOODLE_28_STABLE, MOODLE_29_STABLE
    • MDL-51390_master
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      Make sure that you can connect to a Backpack and retrieve your badges, i.e. you have Mozilla Persona account and preferably some badges to sync.

      1. Login as a user.
      2. Go to "My profile settings >> Badges >> Backpack settings".
      3. Follow the instructions to connect to your backpack (assuming that it is not connected already).
      4. There should be NO error messages and you should be able to connect to your backpack without any issues.
      5. As a bonus check your Badges page to check that you can see badges from your external backpack.

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      Make sure that you can connect to a Backpack and retrieve your badges, i.e. you have Mozilla Persona account and preferably some badges to sync. 1. Login as a user. 2. Go to "My profile settings >> Badges >> Backpack settings". 3. Follow the instructions to connect to your backpack (assuming that it is not connected already). 4. There should be NO error messages and you should be able to connect to your backpack without any issues. 5. As a bonus check your Badges page to check that you can see badges from your external backpack.

    Description

      There have been reports on the forums of Moodle.org that people are not able to import badges into their MoodleCloud site and also their account on Moodle.org, with the error message

      You could not be connected to an external backpack for the following reason: The data return from the backpack was invalid.

      Forum thread: https://moodle.org/mod/forum/discuss.php?d=319754#p1283051

      This looks similar to https://tracker.moodle.org/browse/MDL-49669 which was fixed, but I'm reporting it again here.

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              ybozhko Yuliya Bozhko
              marycooch Mary Cooch
              Petr Skoda Petr Skoda
              Dan Poltawski Dan Poltawski
              Ryan Wyllie Ryan Wyllie
              Yuliya Bozhko, Amaia Anabitarte, Bas Brands, Carlos Escobedo, Laurent David, Sabina Abellan, Sara Arjona (@sarjona)
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              10 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:
                9/Nov/15