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  1. Moodle
  2. MDL-52637

Connection to SMTP mail not working with Moodle 3.0 (result of phpmailer update)

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Details

    • Bug
    • Status: Closed
    • Major
    • Resolution: Fixed
    • 3.0, 3.0 regressions, 3.0.1, 3.0.2
    • 3.0.3
    • Messages
    • MOODLE_30_STABLE
    • MOODLE_30_STABLE
    • m31_MDL-52637_Disable_Automatically_Enabling_TLS_Encryption
    • Hide

      I rolled the version of PHPmailer back to 5.2.7, and it seems to have resolved the issue.

      Show
      I rolled the version of PHPmailer back to 5.2.7, and it seems to have resolved the issue.
    • Hide

      (difficulty: easy, requires administrator access and access to an SMTP server supporting TLS, even if TLS is mis-configured i.e. not ready for production)

      1. Log in as an administrator
      2. Enable SMTP debugging or install https://moodle.org/plugins/local_mailtest
      3. Configure SMTP settings to use the SMTP server above w/o requiring TLS i.e. do not leave smtphosts empty and set smtpsecure to None
      4. Send a test email and look at the debug output. It should tell you about the TLS being available e.g.: 

                                                 250-SIZE 52428800
        		 
                                                 250-8BITMIME
        		 
                                                 250-PIPELINING
        		 
                                                 250-AUTH PLAIN LOGIN
        		 
                                            -->  250-STARTTLS <--
        		 
                                                 250 HELP

        but you should not read about the client asking for TLS i.e. the debug output is missing:

        YYYY-MM-DD hh:mm:ss    CLIENT -> SERVER: STARTTLS

      Show
      (difficulty: easy, requires administrator access and access to an SMTP server supporting TLS, even if TLS is mis-configured i.e. not ready for production) Log in as an administrator Enable SMTP debugging or install https://moodle.org/plugins/local_mailtest Configure SMTP settings to use the SMTP server above w/o requiring TLS i.e. do not leave smtphosts empty and set smtpsecure to None Send a test email and look at the debug output. It should tell you about the TLS being available e.g.: 250-SIZE 52428800 250-8BITMIME 250-PIPELINING 250-AUTH PLAIN LOGIN --> 250-STARTTLS <-- 250 HELP but you should not read about the client asking for TLS i.e. the debug output is missing: YYYY-MM-DD hh:mm:ss CLIENT -> SERVER: STARTTLS

    Description

      SMTP connection for forgotten passwords and new user confirmations is no longer working since updating to Moodle 3.0 from 2.0.x. I have tried all the various settings for SMTP authorization type (as well as changing other settings) on the plugins - message outputs - email page, and consistently either get an error message or fail to trigger an email when testing for forgotten passwords, etc.

      Attachments

        Issue Links

          has a non-specific relationship to

          Bug - A problem which impairs or prevents Moodle from functioning correctly. MDL-43947 SMTP not working in moodle 2.6

          • Major - Major loss of function, incorrect output
          • Closed
          has a QA test

          Functional Test - A test of a single Moodle feature MDLQA-9247 Check connection to SMTP mail works

          • Minor - Minor loss of function where workaround is possible
          • Open

          Functional Test - A test of a single Moodle feature MDLQA-15268 CLONE - Check connection to SMTP mail works

          • Minor - Minor loss of function where workaround is possible
          • Passed

          Functional Test - A test of a single Moodle feature MDLQA-15857 CLONE - Check connection to SMTP mail works

          • Minor - Minor loss of function where workaround is possible
          • Passed

          Functional Test - A test of a single Moodle feature MDLQA-16503 CLONE - Check connection to SMTP mail works

          • Minor - Minor loss of function where workaround is possible
          • Passed

          Functional Test - A test of a single Moodle feature MDLQA-17119 CLONE - Check connection to SMTP mail works

          • Minor - Minor loss of function where workaround is possible
          • Passed

          Functional Test - A test of a single Moodle feature MDLQA-17709 CLONE - Check connection to SMTP mail works

          • Minor - Minor loss of function where workaround is possible
          • Passed

          Functional Test - A test of a single Moodle feature MDLQA-18214 CLONE - Check connection to SMTP mail works

          • Minor - Minor loss of function where workaround is possible
          • Passed
          is a regression caused by

          Task - A task that needs to be completed. Tasks usually refer to work that must be done outside the product. MDL-51526 Upgrade PHPMailer to 5.2.13 for Moodle 3.0 release

          • Minor - Minor loss of function where workaround is possible
          • Closed

          Activity

            People

              matteo Matteo Scaramuccia
              ddsmall Dennis Small
              cameron1729 cameron1729
              David Monllaó David Monllaó
              Mark Nelson Mark Nelson
              David Woloszyn, Huong Nguyen, Jake Dallimore, Meirza, Michael Hawkins, Raquel Ortega, Safat Shahin, Stevani Andolo
              Votes:
              2 Vote for this issue
              Watchers:
              11 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:
                14/Mar/16