Users 3 users required: Manager - manager/admin Alice - student or any role that can send messages will do Bob - student or any role that can send messages will do Test Steps Log in as Alice Send a message to Bob saying 'Hi Bob' Send a message to Manager saying 'Hi Manager' Log in as Bob Reply to Alice saying 'Hey' Verify that Alice's name, picture, contact/block links and message appears on the left ; verify your name, picture and reply appears on the right Log in as Manager Go to your Messages, reply to Alice saying 'Hi Alice' Go to Advanced Search Keyword is 'Hi', scope is All messages from all users Click search messages Open in a new browser tab the context link under the message 'Hi Bob' Verify that Alice's name, picture and message appears on the right ; verify Bob's name, picture and message appears on the left Close this browser tab so you are back on the advanced search results Open in a new browser tab the context link under the message 'Hi Manager' Verify that Alice's name, picture and message appears on the left ; verify your name, picture and reply appears on the right Close this browser tab so you are back on the advanced search results Open in a new browser tab the context link under the message 'Hi Alice' Verify that Alice's name, picture and message appears on the left ; verify your name, picture and reply appears on the right