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  1. Moodle
  2. MDL-54953

Chat window timeout with IE and IIS

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    • Testing Instructions:
      Hide

      Test in as many browsers as possible, especially minimum supported versions of Safari, as well as Firefox and IE

      1. Create and open chat activity
      2. Leave the window open for several minutes and make sure it refreshes content regularly
      3. The easiest way to check is to open another chat window as another user and type something there - make sure that the user in the test window receives all new messages without doing anything
      Show
      Test in as many browsers as possible, especially minimum supported versions of Safari, as well as Firefox and IE Create and open chat activity Leave the window open for several minutes and make sure it refreshes content regularly The easiest way to check is to open another chat window as another user and type something there - make sure that the user in the test window receives all new messages without doing anything
    • Affected Branches:
      MOODLE_27_STABLE, MOODLE_29_STABLE, MOODLE_30_STABLE, MOODLE_31_STABLE
    • Fixed Branches:
      MOODLE_30_STABLE, MOODLE_31_STABLE
    • Pull from Repository:
    • Pull Master Branch:
      MDL-54953-master
    • Pull Master Diff URL:

      Description

      The chat window intermittently times out if left idle when using Internet Explorer (IE) and Microsoft Internet Information Services (IIS). This is intermittent but can happen after a few minutes.

      Problem observed with Moodle 2.7.14, IIS 8 (8.0.9200.16384) and IE 11 (11.0.9600.18314).

      Steps:

      1. Set up a Moodle site using PHP under Microsoft IIS.
      2. Add a chat activity to a course.
      3. Click the "Click here to enter the chat now" link. The chat window will open.
      4. The chat window may stop updating. This may happen after a few minutes or longer.

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              Dates

              • Created:
                Updated:
                Resolved:
                Fix Release Date:
                11/Jul/16