Uploaded image for project: 'Moodle'
  1. Moodle
  2. MDL-54953

Chat window timeout with IE and IIS

    XMLWordPrintable

    Details

    • Affected Branches:
      MOODLE_27_STABLE, MOODLE_29_STABLE, MOODLE_30_STABLE, MOODLE_31_STABLE
    • Fixed Branches:
      MOODLE_30_STABLE, MOODLE_31_STABLE
    • Pull from Repository:
    • Pull Master Branch:
      MDL-54953-master
    • Pull Master Diff URL:
    • Testing Instructions:
      Hide

      Test in as many browsers as possible, especially minimum supported versions of Safari, as well as Firefox and IE

      1. Create and open chat activity
      2. Leave the window open for several minutes and make sure it refreshes content regularly
      3. The easiest way to check is to open another chat window as another user and type something there - make sure that the user in the test window receives all new messages without doing anything
      Show
      Test in as many browsers as possible, especially minimum supported versions of Safari, as well as Firefox and IE Create and open chat activity Leave the window open for several minutes and make sure it refreshes content regularly The easiest way to check is to open another chat window as another user and type something there - make sure that the user in the test window receives all new messages without doing anything

      Description

      The chat window intermittently times out if left idle when using Internet Explorer (IE) and Microsoft Internet Information Services (IIS). This is intermittent but can happen after a few minutes.

      Problem observed with Moodle 2.7.14, IIS 8 (8.0.9200.16384) and IE 11 (11.0.9600.18314).

      Steps:

      1. Set up a Moodle site using PHP under Microsoft IIS.
      2. Add a chat activity to a course.
      3. Click the "Click here to enter the chat now" link. The chat window will open.
      4. The chat window may stop updating. This may happen after a few minutes or longer.

        Attachments

          Activity

            People

            Assignee:
            marina Marina Glancy
            Reporter:
            leonstr Leon Stringer
            Peer reviewer:
            cameron1729 cameron1729
            Integrator:
            Andrew Lyons Andrew Lyons
            Tester:
            Rajesh Taneja Rajesh Taneja
            Participants:
            Component watchers:
            Amaia Anabitarte, Carlos Escobedo, Ferran Recio, Ilya Tregubov, Sara Arjona (@sarjona)
            Votes:
            1 Vote for this issue
            Watchers:
            6 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:
              Fix Release Date:
              11/Jul/16