According to an audit made over Accessibility, violations exist over chat as follows:
- Ensure keyboard focus is indicated visually
Affected modules: Chat example time settings and view past sessions
The Show only new checkbox receives keyboard focus as expected, however does not provide the visual indication.
Providing a visual indication of focus ensures that keyboard only users whom view the screen can determine exactly what action will occur based on what element has focus. This is particularly important for keyboard only users, as they cannot simply click to place focus or activate an element.
Ensure that well-defined visual indication of keyboard focus is provided for all actionable elements on a page.