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  1. Moodle
  2. MDL-64541

Data Export download Zip can't be opened by Windows

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Minor
    • Resolution: Duplicate
    • Affects Version/s: 3.3 regressions
    • Fix Version/s: None
    • Component/s: Privacy
    • Labels:
      None

      Description

      A user downloads their data as part of the "Export all of my data" request.

      The Zip file downloads.  They double click to open it.  

      They get an error message:

      Windows cannot open the folder.The Compressed (zipped) Folder 'location....zip' is invalid

      So far I have tested this on Windows 7 and Windows 10 and got the same error message.

      The file does open in dedicated Zip software like 7-Zip.

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              • Assignee:
                dobedobedoh Andrew Nicols
                Reporter:
                moofire David Broomfield
                Participants:
                Component watchers:
                Andrew Nicols, Mathew May, Michael Hawkins, Shamim Rezaie, Simey Lameze
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                Dates

                • Created:
                  Updated:
                  Resolved: