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  1. Moodle
  2. MDL-65943

RecordRTC Content Does Not Playback in iOS (multiple browsers)

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    Details

    • Testing Instructions:
      Hide

      Device to test this issue

      • macOS machine must have a working microphone and webcam.
      • iPhone.
      • iPad.

      Initial setup

      Note: Must use Chrome/Firefox for this Initial part.

      1. Enable RecordRTC plugin in the Atto editor. (At: /admin/settings.php?section=editorsettingsatto)
      2. Create a course or use an existing one.
      3. Create a page activity called Page with Audio:
        • In the Page content, click on the Record Audio button and try to record your voice.
        • Click Save and Return to course.
      4. Create a page activity called Page with Video:
        • In the Page content, click on the Record Video button and try to record the video with your voice.
        • Click Save and Return to course.

      macOS Safari Audio testing

      1. Go to Page with Audio.
      2. Verify that you will see the UI for VideoJS now.
      3. Click on the Play button.
      4. Verify that you will hear the audio.
      5. Verify that you can pause the player.
      6. Verify that you can mute/un-mute the player.
      7. Verify that you can control the volume level of the player.

      Mac OS Safari Video testing

      1. Go to Page with Video.
      2. Verify that you will see the UI for VideoJS now.
      3. Click on the Play button.
      4. Verify that you will hear the audio.
      5. Verify that you will see the video.
      6. Verify that you can pause the player.
      7. Verify that you can mute/un-mute the player.
      8. Verify that you can control the volume level of the player.
      9. Verify that you can fullscreen the player.

      IPad with iPadOS Safari Audio testing

      1. Go to Page with Audio.
      2. Verify that you will see the UI for VideoJS now.
      3. Click on the Play button.
      4. Verify that you will hear the audio.
      5. Verify that you can pause the player.
      6. Verify that you can mute/un-mute the player.
      7. Verify that you can control the volume level of the player. (Some iPad OS versions will not allow controlling the volume level, so it is ok if this failed).

      IPad with iPadOS Safari Video testing

      1. Go to Page with Video.
      2. Verify that you will see the UI for VideoJS now.
      3. Click on the Play button.
      4. Verify that you will hear the audio.
      5. Verify that you will see the video.
      6. Verify that you can pause the player.
      7. Verify that you can mute/un-mute the player.
      8. Verify that you can control the volume level of the player. (Some iPad OS versions will not allow controlling the volume level, so it is ok if this failed).
      9. Verify that you can fullscreen the player.

      iPhone with iPhoneOS Safari Audio testing

      1. Go to Page with Audio.
      2. Verify that you will see the UI for VideoJS now.
      3. Click on the Play button.
      4. Verify that you will hear the audio.
      5. Verify that you can pause the player.
      6. Verify that you can mute/un-mute the player.
      7. Verify that you cannot control the volume level of the player. (iPhoneOS do not allow media player to control the volume).

      iPhone with iPhoneOS Safari Video testing

      1. Go to Page with Video.
      2. Verify that you will see the UI for VideoJS now.
      3. Click on the Play button.
      4. Verify that you will hear the audio.
      5. Verify that you will see the video.
      6. Verify that you can pause the player.
      7. Verify that you can mute/un-mute the player.
      8. Verify that you cannot control the volume level of the player. (iPhoneOS do not allow media player to control the volume).
      9. Verify that you can fullscreen the player.

       

      Show
      Device to test this issue macOS machine must have a working microphone and webcam. iPhone. iPad. Initial setup Note: Must use Chrome/Firefox for this Initial part. Enable RecordRTC plugin in the Atto editor. (At: /admin/settings.php?section=editorsettingsatto) Create a course or use an existing one. Create a page activity called Page with Audio: In the Page content, click on the Record Audio button and try to record your voice. Click Save and Return to course. Create a page activity called Page with Video: In the Page content, click on the Record Video button and try to record the video with your voice. Click Save and Return to course. macOS Safari Audio testing Go to Page with Audio. Verify that you will see the UI for VideoJS now. Click on the Play button. Verify that you will hear the audio. Verify that you can pause the player. Verify that you can mute/un-mute the player. Verify that you can control the volume level of the player. Mac OS Safari Video testing Go to Page with Video. Verify that you will see the UI for VideoJS now. Click on the Play button. Verify that you will hear the audio. Verify that you will see the video. Verify that you can pause the player. Verify that you can mute/un-mute the player. Verify that you can control the volume level of the player. Verify that you can fullscreen the player. IPad with iPadOS Safari Audio testing Go to Page with Audio. Verify that you will see the UI for VideoJS now. Click on the Play button. Verify that you will hear the audio. Verify that you can pause the player. Verify that you can mute/un-mute the player. Verify that you can control the volume level of the player. (Some iPad OS versions will not allow controlling the volume level, so it is ok if this failed). IPad with iPadOS Safari Video testing Go to Page with Video. Verify that you will see the UI for VideoJS now. Click on the Play button. Verify that you will hear the audio. Verify that you will see the video. Verify that you can pause the player. Verify that you can mute/un-mute the player. Verify that you can control the volume level of the player. (Some iPad OS versions will not allow controlling the volume level, so it is ok if this failed). Verify that you can fullscreen the player. iPhone with iPhoneOS Safari Audio testing Go to Page with Audio. Verify that you will see the UI for VideoJS now. Click on the Play button. Verify that you will hear the audio. Verify that you can pause the player. Verify that you can mute/un-mute the player. Verify that you cannot control the volume level of the player. (iPhoneOS do not allow media player to control the volume). iPhone with iPhoneOS Safari Video testing Go to Page with Video. Verify that you will see the UI for VideoJS now. Click on the Play button. Verify that you will hear the audio. Verify that you will see the video. Verify that you can pause the player. Verify that you can mute/un-mute the player. Verify that you cannot control the volume level of the player. (iPhoneOS do not allow media player to control the volume). Verify that you can fullscreen the player.  
    • Affected Branches:
      MOODLE_36_STABLE, MOODLE_37_STABLE, MOODLE_38_STABLE, MOODLE_39_STABLE
    • Pull from Repository:
    • Pull Master Branch:
      MDL-65943-master
    • Pull Master Diff URL:
    • Story Points:
      1
    • Sprint:
      Internationals - 3.9 Sprint 1, HQ Team International Sprint 7, HQ Team International Sprint 8, HQ Team International Sprint 9, HQ Team International Sprin 10

      Description

      We're finding that video and audio recorded with RecordRTC to an activity is not playable in iOS. We've tested Safari, Chrome, and Firefox on iPhone and have reports of all browsers not working for iPhones and iPads. This behavior is the same on the desktop version of Safari, but I think that is already a known issue here.

      When pressing play nothing happens. Sometimes on repeated clicking a small spinning icon shows up and goes away, but nothing ever plays. When playing back video, it does not even load the thumbnail correctly before or after pressing playing.

      Unfortunately, I am not able to contribute code, but will try to help in any way I can. Thank you!

        Attachments

          Issue Links

          Discovered while testing

          New Feature - A new Moodle feature which has yet to be developed. MDL-62540 atto_recordrtc does not work (record and playback) in Safari (desktop and mobile)

          • Trivial - Cosmetic problem like misspelt words or misaligned text
          • Development in progress
          has a non-specific relationship to

          Improvement - An enhancement to an existing Moodle feature. MDL-72136 Atto/RecordRTC: convert A/V to 'universal' formats (MP3)

          • Minor - Minor loss of function where workaround is possible
          • Development in progress
          has been marked as being related by

          Bug - A problem which impairs or prevents Moodle from functioning correctly. MDL-62392 RecordRTC does not work in iOS 11

          • Minor - Minor loss of function where workaround is possible
          • Open
          will be (partly) resolved by

          Review - CONTRIB-7741 Plugin approval: HTML5 audio/video to MP4 filter

          • Minor - Minor loss of function where workaround is possible
          • Closed

            Activity

              People

              Assignee:
              huongn@moodle.com Huong Nguyen
              Reporter:
              mfagioli Michael Fagioli
              Peer reviewer:
              Dongsheng Cai Dongsheng Cai
              Participants:
              Component watchers:
              Andrew Lyons, Dongsheng Cai, Huong Nguyen, Jun Pataleta, Michael Hawkins, Shamim Rezaie, Simey Lameze, Amaia Anabitarte, Carlos Escobedo, Ferran Recio, Ilya Tregubov, Sara Arjona (@sarjona)
              Votes:
              38 Vote for this issue
              Watchers:
              39 Start watching this issue

                Dates

                Created:
                Updated:

                  Time Tracking

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                  Logged:
                  Time Spent - 1 week, 1 day, 7 hours, 15 minutes
                  1w 1d 7h 15m