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  1. Moodle
  2. MDL-72671

VideoJS cannot handle 4K video with HEVC codec

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    Details

    • Type: Bug
    • Status: Open
    • Priority: Minor
    • Resolution: Unresolved
    • Affects Version/s: 3.11.3
    • Fix Version/s: None
    • Component/s: Media
    • Affected Branches:
      MOODLE_311_STABLE
    • Story Points:
      4
    • Sprint:
      HQ Team International CI H2-21

      Description

      Related to Martin's video at: https://hq.moodle.com/mod/forum/discuss.php?d=1808

      The original one was in 4K resolution with HEVC codec. It cannot be played on Chrome, Firefox. For some users, they only get the audio, not the video.

      Martin's had to reduce the resolution to 720p and now it can be played.

      Note: The original file played well with Safari on MacOS.

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            Assignee:
            Unassigned Unassigned
            Reporter:
            huongn@moodle.com Huong Nguyen
            Participants:
            Component watchers:
            Amaia Anabitarte, Carlos Escobedo, Ferran Recio, Ilya Tregubov, Sara Arjona (@sarjona)
            Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

              Dates

              Created:
              Updated: