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  1. Moodle
  2. MDL-72845

Improve links to services and support

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    • MOODLE_400_STABLE
    • MOODLE_400_STABLE
    • MDL-72845-master
    • Hide

      Help popover

      1. Log in as admin.
      2. Click on the help  footer popover (footer right corner) 
      3. Make sure there's a new link for Services and support.
      4. Make sure the position and icon match the attached prototype (Life jacket ring icon and position below "Help and documentation" link)
      5. Click on the link.
      6. Make sure it opens moodle's services and support page in a new tab.
      7. Log out and click on the help popover.
      8. Make sure the header section (and the services and support link) is not displayed.
      9. Log in as student and click on the header popover
      10. Make sure the header section (and the services and support link) is not displayed.

      Services and support banner

      1. Go to Site administration > Notifications
      2. Make sure there's a new "content banner" for Services and support
      3. Make sure it matches the attached prototype.
      4. Click on the link inside the banner.
      5. Make sure it opens moodle's services and support page in a new tab.

      Hide Services and Support banner and Help popover link

      1. Edit you config.php and add the following line:

        $CFG->showservicesandsupportcontent = false;
        

      2. Make sure the "Services and support" banner is now hidden in Site administration > Notifications.
      3. Make sure the "Services and support" link is now hidden in the help popover.
      4. Edit the config.php again and change that setting value to true.
      5. Make sure the "Services and support" banner is now visible in Site administration > Notifications.
      6. Make sure the "Services and support" link is now visible in the help popover.
      7. Remove that line from your config.php.
      8. Make sure the "Services and support" banner and link are still visible.
      Show
      Help popover Log in as admin. Click on the help   footer popover (footer right corner)  Make sure there's a new link for Services and support . Make sure the position and icon match the attached prototype (Life jacket ring icon and position below "Help and documentation" link) Click on the link. Make sure it opens moodle's services and support page in a new tab. Log out and click on the help popover. Make sure the header section (and the services and support link) is not displayed. Log in as student and click on the header popover Make sure the header section (and the services and support link) is not displayed. Services and support banner Go to Site administration > Notifications Make sure there's a new "content banner" for Services and support Make sure it matches the attached prototype. Click on the link inside the banner. Make sure it opens moodle's services and support page in a new tab. Hide Services and Support banner and Help popover link Edit you config.php and add the following line: $CFG->showservicesandsupportcontent = false; Make sure the "Services and support" banner is now hidden in Site administration > Notifications. Make sure the "Services and support" link is now hidden in the help popover. Edit the config.php again and change that setting value to true . Make sure the "Services and support" banner is now visible in Site administration > Notifications. Make sure the "Services and support" link is now visible in the help popover. Remove that line from your config.php. Make sure the "Services and support" banner and link are still visible.
    • 0
    • HQ Team International CI H2-21, HQ Team International CIH2-212, HQ Team International CIH2-213, HQ Team International CIH2-214

    Description

      To make it easier for our users to get additional assistance we want to improve the links to Moodle Service providers and ensure the site support email address is always configured.

      For this purpose we want to introduce the following changes:

      1. Add a link in the new '?' pop-up that takes users to a new to be created page on moodle.com. This page will present the user with various options to get further support for their Moodle site.
      2. Add a notification message in the admin notification screen after install / upgrade that points to the same page defined above in 1.
      3. Make the site support email address mandatory (Administration > Server > Support contact) and also make this available in the new '?' pop-up.

      Suggested page URL to point to: moodle.com/help

       

      Admin notification pages

      As illustrated in the image above, let's add a new notification above the existing "donation" one, with the Moodle Partner logo and the following message:

      "Support and services
      Need support for your Moodle site? Find a Moodle Certified Service Provider near you at moodle.com/help"

      The Moodle Partner logo image is here: moodle-partners-logo.zip

       

      Help pop up changes

      This is the design that I came (and tested briefly) for the help pop-up:

      Document and guides

      • Link: same as current "Moodle Docs for this page"
      • Font-awesome icon: fa-book

      Services and support

      • Link: new services page (this issue)
      • Font-awesome icon: fa-life-ring

       

      Note: the "services and support" footer link should only be visible for admins.

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              lameze Simey Lameze
              sanderbangma Sander Bangma
              Shamim Rezaie Shamim Rezaie
              Jun Pataleta Jun Pataleta
              Angelia Dela Cruz Angelia Dela Cruz
              Andrew Lyons, Huong Nguyen, Jun Pataleta, Michael Hawkins, Shamim Rezaie, Simey Lameze
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              Dates

                Created:
                Updated:
                Resolved:
                19/Apr/22

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