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  1. Moodle
  2. MDL-73567

Allow specifying a different support email in the popover

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      This is a follow-up to MDL-72984. We discourage people from doing direct email contact and we'd prefer that they contact our Help Desk. To determine whether that would be appropriate, I drew up a list of places where the support email is either the sender or the recipient of email:

      Direct uses of supportemail:

      • Direct notification if inserting into the legacy log fails (MDL-11893)
      • Site settings for Moodle Mobile
      • Call to action if page display fails
      • Contact on consent form for minors
      • Site support popover

      Via generate_email_signoff():

      • Email to users whose accounts are set to nologin
      • Email notifications from auth/oauth2 if you’ve linked your account
      • Password change emails
      • Email notifications if the account is locked
      • Verification email when a badge is issued
      • Email notifications for new account creation and password issued
      • Email notifications for password reset
      • Email notifications for password change

      Via get_support_user():

      • [TO] Accessibility notifications from Brickfield
      • [FROM] Analytics insight
      • [FROM] Account confirmation email for oauth2
      • [FROM] Account locked out
      • [TO] Unsafe email attachment attempt (comes up if you use a contrib plugin like Quickmail))
      • [FROM] email change confirmation

      This is an incongruous set of use cases. The simplest from our perspective would be defining a new email address for the popover.

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              cfulton Charles Fulton
              cfulton Charles Fulton
              David Woloszyn, Huong Nguyen, Jake Dallimore, Meirza, Michael Hawkins, Raquel Ortega, Safat Shahin, Stevani Andolo
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