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  1. Moodle
  2. MDL-77830

Password reset email only sent to admin but not to regular users


    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Major Major
    • None
    • 4.1.2, 4.2.6, 4.3.3
    • Email

      In our Moodle installation (4.1.2+ - Build: 20230328), we just found out that regular users don't get any email when attempting to recovery their password.

      1. SMTP is set up correctly (all other emails are working for all users)
      2. The procedure works fine for the admin user.
      3. Installed languages: english and italian
      4. This issue occurs with both languages
      5. This forum post contain a workaround for this exact issue: Moodle in English: Moodle 3.8.3 reset password emails not sending

      I edited the emailresetconfirmation text in the english language pack removing the {a->admin} reference. Not only this has solved the issue when using the english language, but it works also when italian is the selected language (despite the fact that the {a->admin} variable is still in the italian language pack emailresetconfirmation entry).

            Unassigned Unassigned
            fabiopagni Fabio Pagni
            6 Vote for this issue
            13 Start watching this issue


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