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  1. Moodle Community Sites
  2. MDLSITE-1714

moodle.org unavailable - cloudflare issues

    Details

      Description

      As reported by Mayank Gupta in dev chat:

      06:03:11 PM) Mayank Gupta: Moodle Website Currently Unavailable?
      (06:03:38 PM) Davo Smith: looks fine from here
      (06:04:40 PM) sam marshall: confirmed, loading here too
      (06:05:27 PM) Mayank Gupta: Its not working here (India) Getting this error message - Website Currently UnavailableThe website you are trying to access is currently unavailable. Please try again at a later time.If you are the site owner, review the following resource to help <http://www.cloudflare.com/wiki/I_keep_seeing_%22My_Site_is_Offline%22> resolve the issue.
      (06:08:13 PM) Mayank Gupta: I checked it from another static IP - my windows based server, its opening fine there :0
      (06:13:34 PM) sam marshall: jtomkinson was saying earlier how much it had reduced system usage... obviously that's by not letting people connect...
      (06:13:44 PM) sam marshall: I think it may ban users based on IP range
      (06:13:51 PM) sam marshall: but don't know in detail
      (06:14:49 PM) Mayank Gupta: sam: yeah, I read that message too. But, it was working fine for me like 20 minutes back. Why did it block anyway?
      (06:18:28 PM) Mayank Gupta: Let me just disconnect and reconnect again. Would give me a new IP lets see.
      (06:26:35 PM) Mayank Gupta: Moodle.org is still unavailable for me. Thought its pinging fine ::
      (06:37:49 PM) Mayank Gupta: No Helen, it did not ask me for a captcha. I just see this site unavailable page - http://awesomescreenshot.com/084uaac8a

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              tsala Helen Foster created issue -
              tsala Helen Foster made changes -
              Field Original Value New Value
              Assignee Helen Foster [ tsala ] Jordan Tomkinson [ jtomkinson ]
              mayank_gupta2005 Mayank Gupta made changes -
              Attachment moodle-org-cloudflare.png [ 26854 ]
              Hide
              mayank_gupta2005 Mayank Gupta added a comment -

              Helen, thanks for creating the tracker issue.
              Just attaching the screenshot here, the link of the screenshot in
              the description is a temporary one.

              Thanks,
              Mayank.

              Show
              mayank_gupta2005 Mayank Gupta added a comment - Helen, thanks for creating the tracker issue. Just attaching the screenshot here, the link of the screenshot in the description is a temporary one. Thanks, Mayank.
              Hide
              vaughany Paul Vaughan added a comment -

              Moodle.org for me is occasionally unavailable but more often very, very slow. Was fine earlier today though.

              Show
              vaughany Paul Vaughan added a comment - Moodle.org for me is occasionally unavailable but more often very, very slow. Was fine earlier today though.
              Hide
              jtomkinson Jordan Tomkinson added a comment -

              The screen Mayank Gupta is seeing is not a result of being blocked, filtered or banned.

              This is the page you see when our backend webserver for moodle.org is unavailable, but at that point in time it was operating fine so I would chalk it up to a problem on Cloudflare's end most likely isolated to your geographical area.

              I will lodge a support ticket with them anyway.

              Show
              jtomkinson Jordan Tomkinson added a comment - The screen Mayank Gupta is seeing is not a result of being blocked, filtered or banned. This is the page you see when our backend webserver for moodle.org is unavailable, but at that point in time it was operating fine so I would chalk it up to a problem on Cloudflare's end most likely isolated to your geographical area. I will lodge a support ticket with them anyway.
              Hide
              poltawski Dan Poltawski added a comment -

              I just saw this issue from HQ

              Show
              poltawski Dan Poltawski added a comment - I just saw this issue from HQ
              Hide
              tsala Helen Foster added a comment -

              I'm now having problems too, with repeated cloudflare website currently unavailable messages, even though others in the dev chat say that moodle.org works for them.

              Show
              tsala Helen Foster added a comment - I'm now having problems too, with repeated cloudflare website currently unavailable messages, even though others in the dev chat say that moodle.org works for them.
              tsala Helen Foster made changes -
              Labels triaged
              Hide
              jtomkinson Jordan Tomkinson added a comment -

              A ticket has been lodged with cloudflare support over the 'website offline' error

              Show
              jtomkinson Jordan Tomkinson added a comment - A ticket has been lodged with cloudflare support over the 'website offline' error
              Hide
              ndenmeade Natalie Denmeade added a comment -

              Can not access...receive error "Firefox can't establish a connection to the server at moodle.org." I am a very frequent visitor, at least a few times a day and have never hadissues before. Now both FIrefow and Chrome have the same error.

              Show
              ndenmeade Natalie Denmeade added a comment - Can not access...receive error "Firefox can't establish a connection to the server at moodle.org." I am a very frequent visitor, at least a few times a day and have never hadissues before. Now both FIrefow and Chrome have the same error.
              Hide
              kfila Kathy Filatreau added a comment -

              I tried Firefox, Chrome, and IE... no luck.

              Show
              kfila Kathy Filatreau added a comment - I tried Firefox, Chrome, and IE... no luck.
              Hide
              kfila Kathy Filatreau added a comment -

              and... just tried Opera, still no go.

              Show
              kfila Kathy Filatreau added a comment - and... just tried Opera, still no go.
              Hide
              kfila Kathy Filatreau added a comment -

              I'm supposed to take my MCCC test and the site is down... very frustrating!

              Show
              kfila Kathy Filatreau added a comment - I'm supposed to take my MCCC test and the site is down... very frustrating!
              Hide
              jtomkinson Jordan Tomkinson added a comment -

              Kathy,

              Could you please tell me what DNS Address you are getting for moodle.org ?
              in Windows you can find this by running cmd.exe and typing 'nslookup moodle.org'
              in OSX run Terminal and type 'host moodle.org'

              please paste the output or attach a screenshot

              Show
              jtomkinson Jordan Tomkinson added a comment - Kathy, Could you please tell me what DNS Address you are getting for moodle.org ? in Windows you can find this by running cmd.exe and typing 'nslookup moodle.org' in OSX run Terminal and type 'host moodle.org' please paste the output or attach a screenshot
              Hide
              headbones2 Chris Gibson added a comment -

              We've been unable to view moodle.org for a couple of days now.

              $ host moodle.org
              moodle.org has address 174.132.172.114
              moodle.org mail is handled by 100 smtp.easydns.com.
              moodle.org mail is handled by 5 mail.moodle.org.
              moodle.org mail is handled by 50 moodle.org.

              Show
              headbones2 Chris Gibson added a comment - We've been unable to view moodle.org for a couple of days now. $ host moodle.org moodle.org has address 174.132.172.114 moodle.org mail is handled by 100 smtp.easydns.com. moodle.org mail is handled by 5 mail.moodle.org. moodle.org mail is handled by 50 moodle.org.
              Hide
              kfila Kathy Filatreau added a comment -

              Hi Jordan,

              This is what I see when I run nslookup
              Name: moodle.org
              Address: 174.132.172.114

              Show
              kfila Kathy Filatreau added a comment - Hi Jordan, This is what I see when I run nslookup Name: moodle.org Address: 174.132.172.114
              Hide
              vicki.dunnam Vicki Dunnam added a comment -

              I haven't been able to get on last couple of days either. Trying to download plugins to add to new moodle site and unable to get those. Hope this gets resolved soon.

              Show
              vicki.dunnam Vicki Dunnam added a comment - I haven't been able to get on last couple of days either. Trying to download plugins to add to new moodle site and unable to get those. Hope this gets resolved soon.
              Hide
              kfila Kathy Filatreau added a comment -

              I need to take the MCCC certification test!!! I have to get on - help!

              Show
              kfila Kathy Filatreau added a comment - I need to take the MCCC certification test!!! I have to get on - help!
              Hide
              jtomkinson Jordan Tomkinson added a comment -

              moodle.org's dns was updated over 2 weeks ago and that address should not be being served
              please ask your IT department / Internet provider to flush the DNS cache

              As a temporary workaround I have enabled access from the old IP

              please note this is temporary and it wont last long so you should remedy this issue on your end as soon as possible

              Show
              jtomkinson Jordan Tomkinson added a comment - moodle.org's dns was updated over 2 weeks ago and that address should not be being served please ask your IT department / Internet provider to flush the DNS cache As a temporary workaround I have enabled access from the old IP please note this is temporary and it wont last long so you should remedy this issue on your end as soon as possible
              Hide
              jtomkinson Jordan Tomkinson added a comment -

              its been one week and i have not heard back from anyone regarding this issue
              I will close this issue on Monday unless anyone has something to comment?

              Show
              jtomkinson Jordan Tomkinson added a comment - its been one week and i have not heard back from anyone regarding this issue I will close this issue on Monday unless anyone has something to comment?
              Hide
              mhughes2k Michael Hughes added a comment -

              I'm now getting moodle.org unavailable error messages this morning...

              Show
              mhughes2k Michael Hughes added a comment - I'm now getting moodle.org unavailable error messages this morning...
              mhughes2k Michael Hughes made changes -
              Hide
              jtomkinson Jordan Tomkinson added a comment -

              Cloudflare had a DNS issue about an hour ago but it has been resolved
              if you cant get a dns lookup on moodle.org through your ISP, try querying coco.ns.cloudflare.com if that works please contact your ISP
              otherwise, rebooting your computer may help flush local dns cache

              Show
              jtomkinson Jordan Tomkinson added a comment - Cloudflare had a DNS issue about an hour ago but it has been resolved if you cant get a dns lookup on moodle.org through your ISP, try querying coco.ns.cloudflare.com if that works please contact your ISP otherwise, rebooting your computer may help flush local dns cache
              Hide
              andreabix Andrea Bicciolo added a comment -

              Flushing the local DNS cache worked for us.

              Show
              andreabix Andrea Bicciolo added a comment - Flushing the local DNS cache worked for us.
              Hide
              hinkelman Don Hinkelman added a comment -

              I got the same unavailable message today at 9:08am Japan time. I happen to be with Michael de Raadt yesterday, who suggested that this is probably the time that backups are done--so unlucky for Japan.

              Show
              hinkelman Don Hinkelman added a comment - I got the same unavailable message today at 9:08am Japan time. I happen to be with Michael de Raadt yesterday, who suggested that this is probably the time that backups are done--so unlucky for Japan.
              tsala Helen Foster made changes -
              Link This issue is duplicated by MDLSITE-1730 [ MDLSITE-1730 ]
              Hide
              howardsmiller Howard Miller added a comment -

              I'm having a seriously bad time with this from multiple locations in the UK. It's getting near unusable. Some times are much worse than others but I can't detect any particular pattern. I'm frequently getting a time out on "Waiting for moodle.org" followed by the CloudFlare message.

              With my Moodle Partner hat on, I'm really concerned about the impression this is giving - assuming it's not just me of course.

              Show
              howardsmiller Howard Miller added a comment - I'm having a seriously bad time with this from multiple locations in the UK. It's getting near unusable. Some times are much worse than others but I can't detect any particular pattern. I'm frequently getting a time out on "Waiting for moodle.org" followed by the CloudFlare message. With my Moodle Partner hat on, I'm really concerned about the impression this is giving - assuming it's not just me of course.
              howardsmiller Howard Miller made changes -
              Priority Minor [ 4 ] Major [ 3 ]
              Labels triaged partner triaged
              Hide
              aborrow Anthony Borrow added a comment - - edited

              Jordan - I have found that at least once in the course of reviewing a few plugins that I see the unavailable site notice. Sometimes a refresh works, at other times I just have to wait about 5 minutes or so and then come back and refresh. In any case, it's been a bit of a pain for me. Let me know if you have any suggestions for me or if you need any other information. I just ran host moodle.org and came up with:

              host moodle.org
              moodle.org has address 141.101.124.116
              moodle.org has address 141.101.125.116
              moodle.org mail is handled by 100 smtp.easydns.com.
              moodle.org mail is handled by 5 mail.moodle.org.

              I tend to use tabs a fair amount and open up a few plugins at a time. I'm not sure how CloudFlare works but I just wanted to check and make sure it was not how I was using the site that was causing me to be temporarily blocked from it.

              Peace - Anthony

              Show
              aborrow Anthony Borrow added a comment - - edited Jordan - I have found that at least once in the course of reviewing a few plugins that I see the unavailable site notice. Sometimes a refresh works, at other times I just have to wait about 5 minutes or so and then come back and refresh. In any case, it's been a bit of a pain for me. Let me know if you have any suggestions for me or if you need any other information. I just ran host moodle.org and came up with: host moodle.org moodle.org has address 141.101.124.116 moodle.org has address 141.101.125.116 moodle.org mail is handled by 100 smtp.easydns.com. moodle.org mail is handled by 5 mail.moodle.org. I tend to use tabs a fair amount and open up a few plugins at a time. I'm not sure how CloudFlare works but I just wanted to check and make sure it was not how I was using the site that was causing me to be temporarily blocked from it. Peace - Anthony
              Hide
              aborrow Anthony Borrow added a comment -

              p.s. - If it helps my current IP is 172.16.31.203

              Show
              aborrow Anthony Borrow added a comment - p.s. - If it helps my current IP is 172.16.31.203
              Hide
              howardsmiller Howard Miller added a comment -

              Another small update. This has failed for me on (I think) 3 occasions when I have been posting in a forum. On the first occasion, I refreshed the browser four times before the unavailable message went away and then discovered that the post had been made four times. On subsequent occasions, I did not refresh (went to the home page link) and (when I finally got back in) that the post had been successfully made.

              So... it would appear that the connection to moodle.org is only partially failing. Submitting a form works fine but then fails when it attempts to display the page.

              Show
              howardsmiller Howard Miller added a comment - Another small update. This has failed for me on (I think) 3 occasions when I have been posting in a forum. On the first occasion, I refreshed the browser four times before the unavailable message went away and then discovered that the post had been made four times. On subsequent occasions, I did not refresh (went to the home page link) and (when I finally got back in) that the post had been successfully made. So... it would appear that the connection to moodle.org is only partially failing. Submitting a form works fine but then fails when it attempts to display the page.
              tsala Helen Foster made changes -
              Link This issue will be resolved by MDLSITE-1735 [ MDLSITE-1735 ]
              Hide
              lazydaisy Mary Evans added a comment -

              I've been looking at the website for CloudFlare Protection which is what we are experiencing with the unavailability of Moodle.org for some, but not all.
              What I read there was interesting. The reason that you should use CloudFlare Protection is to protect you from unwarranted attacks by SPAMMERS and BOTS and the like.

              CloudFlare leverages the knowledge of a diverse community of websites
              to power a new type of security service. Online threats range from nuisances
              like comment spam and excessive bot crawling to malicious attacks
              like SQL injection and denial of service (DOS) attacks.
              CloudFlare provides security protection against all of these types of threats
              and more to keep your website safe.

              Well, if the amount of SPAM that the forums are getting is a sample of the 'security protection' that CloudFlare offers...then perhaps Moodle.org has been hoodwinked! Seems to me that we were better off on 'Cloud Nine' as we were before...at least we could login anytime, anywhere, anyhow...

              Show
              lazydaisy Mary Evans added a comment - I've been looking at the website for CloudFlare Protection which is what we are experiencing with the unavailability of Moodle.org for some, but not all. What I read there was interesting. The reason that you should use CloudFlare Protection is to protect you from unwarranted attacks by SPAMMERS and BOTS and the like. CloudFlare leverages the knowledge of a diverse community of websites to power a new type of security service. Online threats range from nuisances like comment spam and excessive bot crawling to malicious attacks like SQL injection and denial of service (DOS) attacks. CloudFlare provides security protection against all of these types of threats and more to keep your website safe. Well, if the amount of SPAM that the forums are getting is a sample of the 'security protection' that CloudFlare offers...then perhaps Moodle.org has been hoodwinked! Seems to me that we were better off on 'Cloud Nine' as we were before...at least we could login anytime, anywhere, anyhow...
              Hide
              hinkelman Don Hinkelman added a comment -

              2-3 times per day, I get the Cloudflare site unavailable page when I attempt to go to moodle.org. This problem is now a daily routine. Usually it goes away in a minute or so, but is frustrating to me, and gives a poor impression to new users.

              Show
              hinkelman Don Hinkelman added a comment - 2-3 times per day, I get the Cloudflare site unavailable page when I attempt to go to moodle.org. This problem is now a daily routine. Usually it goes away in a minute or so, but is frustrating to me, and gives a poor impression to new users.
              Hide
              jtomkinson Jordan Tomkinson added a comment -

              Mary,

              CF was deployed to protect us against multiple DDoS we were receiving, not for any antispam measures (although it helps) and in this regard it works very well.

              The 'website offline' issue people are seeing is a problem on OUR end relating to timeouts and performance issues and it is being addressed.

              Make no mistake, without cloudflare you would see DOUBLE the amount of downtime on moodle.org

              additionally, the "me too" posts do not help us in any way, please be patient.

              Show
              jtomkinson Jordan Tomkinson added a comment - Mary, CF was deployed to protect us against multiple DDoS we were receiving, not for any antispam measures (although it helps) and in this regard it works very well. The 'website offline' issue people are seeing is a problem on OUR end relating to timeouts and performance issues and it is being addressed. Make no mistake, without cloudflare you would see DOUBLE the amount of downtime on moodle.org additionally, the "me too" posts do not help us in any way, please be patient.
              Hide
              hinkelman Don Hinkelman added a comment -

              Hi Jordan,
              I think my "me-too" post is important because earlier at the MoodleMoot Japan, Michael de Raadt suggested that these timeouts were due to the backing up of the Moodle.org site, usually in the morning time of the Japan time zone. However, I am getting these timeouts at an increasingly rate and at different times of day. So that theory must be incorrect.
              Don

              Show
              hinkelman Don Hinkelman added a comment - Hi Jordan, I think my "me-too" post is important because earlier at the MoodleMoot Japan, Michael de Raadt suggested that these timeouts were due to the backing up of the Moodle.org site, usually in the morning time of the Japan time zone. However, I am getting these timeouts at an increasingly rate and at different times of day. So that theory must be incorrect. Don
              Hide
              howardsmiller Howard Miller added a comment -

              ....and saying "me too" posts do not help you is not helpful when people are obviously frustrated by this.

              However, thanks for the assurance - albeit a little late perhaps - that this is being taken seriously.

              Show
              howardsmiller Howard Miller added a comment - ....and saying "me too" posts do not help you is not helpful when people are obviously frustrated by this. However, thanks for the assurance - albeit a little late perhaps - that this is being taken seriously.
              Hide
              poltawski Dan Poltawski added a comment -

              Cloudflare site unavailable has been going on since 21:21 -> 21:30 4/4/12 Perth Time (ongoing at time of writing), I'm resolving moodle.org at: 141.101.124.116

              Replicated .au .uk and .cz

              Show
              poltawski Dan Poltawski added a comment - Cloudflare site unavailable has been going on since 21:21 -> 21:30 4/4/12 Perth Time (ongoing at time of writing), I'm resolving moodle.org at: 141.101.124.116 Replicated .au .uk and .cz
              Hide
              poltawski Dan Poltawski added a comment -

              Still ongoing at 22:54 Perth time.

              Show
              poltawski Dan Poltawski added a comment - Still ongoing at 22:54 Perth time.
              Hide
              roelmann Richard Oelmann added a comment -

              16:00 UK time - moodle.org unavailable most of the afternoon (since about 13:30 UK time) with cloudfare 'Website is currently Unavailable' message. Seems to me that whatever issues Cloudfare is supposed to be helping to alleviate with moodle.org, it is creating an enormous headache for users not being able to access the site!

              Show
              roelmann Richard Oelmann added a comment - 16:00 UK time - moodle.org unavailable most of the afternoon (since about 13:30 UK time) with cloudfare 'Website is currently Unavailable' message. Seems to me that whatever issues Cloudfare is supposed to be helping to alleviate with moodle.org, it is creating an enormous headache for users not being able to access the site!
              Hide
              roelmann Richard Oelmann added a comment -

              @Jordan - I disagree about the importance of the 'me too' messages - how else do you know the extent of the issue being experienced by users. We are all being patient, no-one on here (myself included) is posting to deliberately cause you grief and hassle, but a tracker system is in place to report bugs and this seems to be a fairly significant, ongoing issue that needs reporting when it happens - if only to help you identify/record where and when the problem occurs.

              Show
              roelmann Richard Oelmann added a comment - @Jordan - I disagree about the importance of the 'me too' messages - how else do you know the extent of the issue being experienced by users. We are all being patient, no-one on here (myself included) is posting to deliberately cause you grief and hassle, but a tracker system is in place to report bugs and this seems to be a fairly significant, ongoing issue that needs reporting when it happens - if only to help you identify/record where and when the problem occurs.
              Hide
              stronk7 Eloy Lafuente (stronk7) added a comment -

              Continues down.

              Show
              stronk7 Eloy Lafuente (stronk7) added a comment - Continues down.
              Hide
              roelmann Richard Oelmann added a comment -

              18:15 UK time - now tried from home as well to confirm its not an error with the ip address/network from work - it has previously been suggested that cloudfare was blocking based on ip ranges etc.
              Moodle.org still down with cloudfare message as before

              Show
              roelmann Richard Oelmann added a comment - 18:15 UK time - now tried from home as well to confirm its not an error with the ip address/network from work - it has previously been suggested that cloudfare was blocking based on ip ranges etc. Moodle.org still down with cloudfare message as before
              Hide
              lsmith Lesli Smith added a comment -

              12:34 US CST. Same for me now, but I was just in forums yesterday and haven't experienced access problems at all until now. Cleared cache and history. Still get unavailable message.

              Show
              lsmith Lesli Smith added a comment - 12:34 US CST. Same for me now, but I was just in forums yesterday and haven't experienced access problems at all until now. Cleared cache and history. Still get unavailable message.
              Hide
              lazydaisy Mary Evans added a comment - - edited

              I thought this was just me, but after getting notification just after DanP put in his first report, I had been trying to get to access Moodle.org Themes forum at the same time. So I've been locked out for approx 6hrs now.

              Is this something to do with the magnetic dust caused by solar flares which have been reported on the news recently? They said it will disrupt some communications services in the southern hemisphere, and if this is where Moodle.org have their server it could well be that...couldn't it?

              Show
              lazydaisy Mary Evans added a comment - - edited I thought this was just me, but after getting notification just after DanP put in his first report, I had been trying to get to access Moodle.org Themes forum at the same time. So I've been locked out for approx 6hrs now. Is this something to do with the magnetic dust caused by solar flares which have been reported on the news recently? They said it will disrupt some communications services in the southern hemisphere, and if this is where Moodle.org have their server it could well be that...couldn't it?
              Hide
              stronk7 Eloy Lafuente (stronk7) added a comment -

              Martians for sure (not Martin followers, but those little-green-guys).

              Continues down

              Show
              stronk7 Eloy Lafuente (stronk7) added a comment - Martians for sure (not Martin followers, but those little-green-guys). Continues down
              Hide
              jtomkinson Jordan Tomkinson added a comment -

              Hi all,

              Tonight's issue had nothing to do with cloudflare.
              The message being presented to all visitors was:

              Website currently unavailable
              The website you are trying to access is currently unavailable. Please try again at a later time.
              If you are the site owner, here is a help resource to help resolve the issue.

              This means cloudflare was unable to connect to our server, in this case because we were down.
              I was notified of the problem but was unable to connect for some hours to diagnose, after finally gaining access it appears the server ran out of memory and as a result lost network connectivity sporadically, even when it was returning pings it was unable to accept http connections due to the memory issue.

              I am still going through the logs to determine the root cause of the problem - moodle.org receives hundreds of hits every minute so looking for anomalies is fairly time consuming, especially when even I am unable to access the server.

              I will post a follow up later today, its currently 4am and my immediate goal is to get the server back up and running.

              Thank you for your patience.

              Show
              jtomkinson Jordan Tomkinson added a comment - Hi all, Tonight's issue had nothing to do with cloudflare. The message being presented to all visitors was: Website currently unavailable The website you are trying to access is currently unavailable. Please try again at a later time. If you are the site owner, here is a help resource to help resolve the issue. This means cloudflare was unable to connect to our server, in this case because we were down. I was notified of the problem but was unable to connect for some hours to diagnose, after finally gaining access it appears the server ran out of memory and as a result lost network connectivity sporadically, even when it was returning pings it was unable to accept http connections due to the memory issue. I am still going through the logs to determine the root cause of the problem - moodle.org receives hundreds of hits every minute so looking for anomalies is fairly time consuming, especially when even I am unable to access the server. I will post a follow up later today, its currently 4am and my immediate goal is to get the server back up and running. Thank you for your patience.
              Hide
              roelmann Richard Oelmann added a comment -

              Jordan,
              Thank you very much for all your time and efforts at all hours of the day and night to get this issue sorted out. It is appreciated throughout the community!

              Show
              roelmann Richard Oelmann added a comment - Jordan, Thank you very much for all your time and efforts at all hours of the day and night to get this issue sorted out. It is appreciated throughout the community!
              Hide
              mibv Anne Krijger added a comment -

              Just thought I'd add my 2cnts;
              I work from locations in .nl.

              The two problems I've been facing over the last few weeks are;
              1) Website not available messages showing the cloudfare logo
              This happens quite often; I would go as far as to say that about 50% of the time I end up looking at this screen.
              ('Website Currently Unavailable. The website you are trying to access is currently unavailable. Please try again at a later time. If you are the site owner, review the following resource to help resolve the issue.')
              Just now again for example.

              2) An access not granted message
              It seems the IP address at my place of work has been blacklisted because a computer on the network is suspected of sending out spam.
              As a result I at least once a day have to enter cachpta's.

              All in all, accessing the Moodle fora has become quite tedious.
              But I will persevere !

              Anne.

              Show
              mibv Anne Krijger added a comment - Just thought I'd add my 2cnts; I work from locations in .nl. The two problems I've been facing over the last few weeks are; 1) Website not available messages showing the cloudfare logo This happens quite often; I would go as far as to say that about 50% of the time I end up looking at this screen. ('Website Currently Unavailable. The website you are trying to access is currently unavailable. Please try again at a later time. If you are the site owner, review the following resource to help resolve the issue.') Just now again for example. 2) An access not granted message It seems the IP address at my place of work has been blacklisted because a computer on the network is suspected of sending out spam. As a result I at least once a day have to enter cachpta's. All in all, accessing the Moodle fora has become quite tedious. But I will persevere ! Anne.
              Hide
              aborrow Anthony Borrow added a comment -

              Jordan - Let me know when we can sit down and troubleshoot what may be happening. My IP address this evening is 99.34.237.247 and several times I have tried to search Moodle plugins, approve a plugin, or other site activity and Cloudflare gets in the way. I do need to find some type of resolution to this as it has seriously hampered my efforts and caused me to be remarkably inefficient. Peace - Anthony

              Show
              aborrow Anthony Borrow added a comment - Jordan - Let me know when we can sit down and troubleshoot what may be happening. My IP address this evening is 99.34.237.247 and several times I have tried to search Moodle plugins, approve a plugin, or other site activity and Cloudflare gets in the way. I do need to find some type of resolution to this as it has seriously hampered my efforts and caused me to be remarkably inefficient. Peace - Anthony
              dougiamas Martin Dougiamas made changes -
              Summary moodle.org unavailable moodle.org unavailable - cloudflare issues
              Hide
              dougiamas Martin Dougiamas added a comment -

              We seriously need to find the underlying problem here and fix it. moodle.org is mission critical.

              Note that it seems to be working fine for some people all the time, so I still suspect cloudflare is having issues more than moodle.org itself.

              Show
              dougiamas Martin Dougiamas added a comment - We seriously need to find the underlying problem here and fix it. moodle.org is mission critical. Note that it seems to be working fine for some people all the time, so I still suspect cloudflare is having issues more than moodle.org itself.
              dougiamas Martin Dougiamas made changes -
              Priority Major [ 3 ] Blocker [ 1 ]
              Hide
              dougiamas Martin Dougiamas added a comment -

              Has it been better for the past week? I increased the cloudflare settings a bit last week.

              Show
              dougiamas Martin Dougiamas added a comment - Has it been better for the past week? I increased the cloudflare settings a bit last week.
              Hide
              lazydaisy Mary Evans added a comment -

              It's been working fine in my part of North-West Lancashire (UK)

              Show
              lazydaisy Mary Evans added a comment - It's been working fine in my part of North-West Lancashire (UK)
              Hide
              howardsmiller Howard Miller added a comment -

              No different this morning. 'Guest' version comes up quickly but fails when I try to log in. Probably around 30 second delay and then the Cloudflare message.

              I have been completely unable to access the site for about three weeks now.

              Scotland (UK) if it makes any difference.

              Show
              howardsmiller Howard Miller added a comment - No different this morning. 'Guest' version comes up quickly but fails when I try to log in. Probably around 30 second delay and then the Cloudflare message. I have been completely unable to access the site for about three weeks now. Scotland (UK) if it makes any difference.
              tsala Helen Foster made changes -
              Link This issue is duplicated by MDLSITE-1759 [ MDLSITE-1759 ]
              Hide
              robek Robert Brenstein added a comment -

              On my end, Germany, two totally different internet access points, the issue has been worse this week than before. I'd say that 2 out of 3 attempts to do sth on moodle.org fail, usually at login but the site can stop responding at a different point, also when trying to register a local website. I do not see any correlation to the time of the day. Also, I see the problem only with moodle.org. Docs, tracker, demo sites work just fine.

              Show
              robek Robert Brenstein added a comment - On my end, Germany, two totally different internet access points, the issue has been worse this week than before. I'd say that 2 out of 3 attempts to do sth on moodle.org fail, usually at login but the site can stop responding at a different point, also when trying to register a local website. I do not see any correlation to the time of the day. Also, I see the problem only with moodle.org. Docs, tracker, demo sites work just fine.
              Hide
              robek Robert Brenstein added a comment -

              Another point: I go to Moodle.org by clicking a reply link in email from a forum post. I get stuck with site unavailable after entering login credentials. 10 mins later, I try the link again and the reply page displays directly, which means I was logged in earlier. Another 10 mins later, I try to open http://moodle.org/ in another tab – website not available. 5 mins later, I save the post reply and it works.

              Show
              robek Robert Brenstein added a comment - Another point: I go to Moodle.org by clicking a reply link in email from a forum post. I get stuck with site unavailable after entering login credentials. 10 mins later, I try the link again and the reply page displays directly, which means I was logged in earlier. Another 10 mins later, I try to open http://moodle.org/ in another tab – website not available. 5 mins later, I save the post reply and it works.
              Hide
              dougiamas Martin Dougiamas added a comment -

              We are going to have to go for some radical changes.

              Show
              dougiamas Martin Dougiamas added a comment - We are going to have to go for some radical changes.
              Hide
              tsala Helen Foster added a comment -

              I'm now getting the following popup when attempting to access any page on moodle.org (before and after logging in):

              A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

              Script: http://ajax.cloudflare.com/cdn-cgi/nexp/v=3368044129/cloudflare.min.js:15

              Show
              tsala Helen Foster added a comment - I'm now getting the following popup when attempting to access any page on moodle.org (before and after logging in): A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete. Script: http://ajax.cloudflare.com/cdn-cgi/nexp/v=3368044129/cloudflare.min.js:15
              Hide
              ghenrick gavin henrick added a comment -

              In Ireland, I now see cloudflare logo more often than Moodle site, makes me a sad panda.

              Sometimes it is just when viewing a page at all

              Trying to log in, nearly never works, or never gets to a logged in page.

              Quite happy to help test if needed.

              Show
              ghenrick gavin henrick added a comment - In Ireland, I now see cloudflare logo more often than Moodle site, makes me a sad panda. Sometimes it is just when viewing a page at all Trying to log in, nearly never works, or never gets to a logged in page. Quite happy to help test if needed.
              Hide
              howardsmiller Howard Miller added a comment -

              This is very subjective, but it is definitely much worse when logging in and after not using the site for a while.

              It can take several attempts to log in. However, once in, I can work on the site (mostly) without interruption. However, if I leave it for a while (say 20 minutes or more) and come back I will get blocked again and may need several attempts to re-access.

              Another thing I've noticed. The problem seems to be only on the display part of the page. If I, say, submit a forum reply even if I get blocked the message is posted. I fact on one occasion the message was re-posted each time I refreshed the page (and couldn't get in).

              HTH

              Show
              howardsmiller Howard Miller added a comment - This is very subjective, but it is definitely much worse when logging in and after not using the site for a while. It can take several attempts to log in. However, once in, I can work on the site (mostly) without interruption. However, if I leave it for a while (say 20 minutes or more) and come back I will get blocked again and may need several attempts to re-access. Another thing I've noticed. The problem seems to be only on the display part of the page. If I, say, submit a forum reply even if I get blocked the message is posted. I fact on one occasion the message was re-posted each time I refreshed the page (and couldn't get in). HTH
              Hide
              ray Ray Lawrence added a comment -

              Pre-cloudflare .org was down once in a blue moon. Now it's regular occurrence. I've not been monitoring so no stats to help I'm afraid.

              Looks bad.

              Show
              ray Ray Lawrence added a comment - Pre-cloudflare .org was down once in a blue moon. Now it's regular occurrence. I've not been monitoring so no stats to help I'm afraid. Looks bad.
              Hide
              roelmann Richard Oelmann added a comment -

              Looking very bad at the moment - down again now!

              Show
              roelmann Richard Oelmann added a comment - Looking very bad at the moment - down again now!
              Hide
              lazydaisy Mary Evans added a comment -

              Me2 I was just thinking how great it has been lately, for me at least, Moodling at all times of the day and night...and now this...the cloud came over and all was darkness!

              I hope that when Jesus comes again...it's not on Cloud Flare!

              Show
              lazydaisy Mary Evans added a comment - Me2 I was just thinking how great it has been lately, for me at least, Moodling at all times of the day and night...and now this...the cloud came over and all was darkness! I hope that when Jesus comes again...it's not on Cloud Flare!
              Hide
              tsala Helen Foster added a comment -

              Just noting that it seems the problems last week were caused by a lot of DDoS attacks http://en.wikipedia.org/wiki/Denial-of-service_attack

              Please rest assured that we're doing everything we can to find a solution to the problem.

              Show
              tsala Helen Foster added a comment - Just noting that it seems the problems last week were caused by a lot of DDoS attacks http://en.wikipedia.org/wiki/Denial-of-service_attack Please rest assured that we're doing everything we can to find a solution to the problem.
              Hide
              jtomkinson Jordan Tomkinson added a comment -

              Just wondering how many people are still getting the cloudflare messages since 10/05/2012 (AWS changeover) ?

              Show
              jtomkinson Jordan Tomkinson added a comment - Just wondering how many people are still getting the cloudflare messages since 10/05/2012 (AWS changeover) ?
              Hide
              mblake Michael Blake added a comment -

              I've never had a problem here in Sydney.

              Show
              mblake Michael Blake added a comment - I've never had a problem here in Sydney.
              Hide
              xxxxxxx Gordon Bateson added a comment - - edited

              Suddenly today my browser (FF 12) gives me this message on every page:

              "a script on this page has stopped responding. Click Continue or Stop Script"

              and gives the following URL for the errant script:

              http://ajax.cloudflare.com/cdn-cgi/nexp/v=3037830340/cloudflare.min.js:252

              Show
              xxxxxxx Gordon Bateson added a comment - - edited Suddenly today my browser (FF 12) gives me this message on every page: "a script on this page has stopped responding. Click Continue or Stop Script" and gives the following URL for the errant script: http://ajax.cloudflare.com/cdn-cgi/nexp/v=3037830340/cloudflare.min.js:252
              Hide
              jtomkinson Jordan Tomkinson added a comment - - edited

              Gordon please see https://twitter.com/CloudFlareSys/status/210301339744473088 this should have resolved your issue

              Show
              jtomkinson Jordan Tomkinson added a comment - - edited Gordon please see https://twitter.com/CloudFlareSys/status/210301339744473088 this should have resolved your issue
              Hide
              tsala Helen Foster added a comment -

              I'm also getting a "A script on this page may be busy, or it may have stopped responding." message when attempting to view any page on moodle.org.

              Show
              tsala Helen Foster added a comment - I'm also getting a "A script on this page may be busy, or it may have stopped responding." message when attempting to view any page on moodle.org.
              Hide
              emerrill Eric Merrill added a comment -

              Seems down again (at least here in the US)

              CloudFlare error
              Website currently unavailable
              The website you are trying to access is currently unavailable. Please try again at a later time.

              Show
              emerrill Eric Merrill added a comment - Seems down again (at least here in the US) CloudFlare error Website currently unavailable The website you are trying to access is currently unavailable. Please try again at a later time.
              Hide
              jtomkinson Jordan Tomkinson added a comment -

              Hi Eric,

              There was an expected issue with our web server last night which resulted in the downtime you saw.
              This was fixed around 12:30am and I am still investigating the issue.
              To be clear, this was not caused by Cloudflare and does not affect this issue.

              Show
              jtomkinson Jordan Tomkinson added a comment - Hi Eric, There was an expected issue with our web server last night which resulted in the downtime you saw. This was fixed around 12:30am and I am still investigating the issue. To be clear, this was not caused by Cloudflare and does not affect this issue.
              Hide
              dougiamas Martin Dougiamas added a comment -

              Everything has been working well recently.

              Show
              dougiamas Martin Dougiamas added a comment - Everything has been working well recently.
              dougiamas Martin Dougiamas made changes -
              Status Open [ 1 ] Closed [ 6 ]
              Assignee Jordan Tomkinson [ jtomkinson ] Matt Sharpe [ matts ]
              Resolution Fixed [ 1 ]
              dougiamas Martin Dougiamas made changes -
              Workflow jira [ 103874 ] SITES Full Workflow [ 127429 ]
              tsala Helen Foster made changes -
              Workflow SITES Full Workflow [ 127429 ] SITES workflow plus [ 137213 ]

                Dates

                • Created:
                  Updated:
                  Resolved: