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  1. Moodle app
  2. MOBILE-1775

Random users are unable to login using the Moodle Mobile App

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Minor
    • Resolution: Won't Fix
    • Affects Version/s: 3.1.1
    • Fix Version/s: None
    • Component/s: Authentication
    • Labels:
    • Affected Branches:
      MOODLE_31_STABLE

      Description

      Random users are unable to login using the Moodle Mobile App. Instead, they are presented with the following error message:
      "Invalid response value detected"

      Steps to Replicate:
      1. Connect to the moodle mobile app
      2. Enter test username and password
      3. Try a different logging in as a different user until the below error message is received: "invalid response value detected."

      Replicated on 3.1.1

      Additional Investigation Notes:
      The below forum mentions User Quota being an issue. Checked client's user quota to see if non-numerical values were in the Site Policies > User Quota area, and there were not:
      https://moodle.org/mod/forum/discuss.php?d=320873

      Moodle mobile FAQs also mentions user quota: https://docs.moodle.org/30/en/Moodle_Mobile_FAQ#I_get_the_error_.22Invalid_response_value_detected.22_when_accessing_the_site

      22 Aug, 13:14 Test Login - System System Web service function called The web service function 'moodle_webservice_get_siteinfo' has been called. ws 99.38.164.214
      22 Aug, 13:14 Test Login - System System Web service function called The web service function 'core_webservice_get_site_info' has been called. ws 99.38.164.214
      22 Aug, 13:14 Test Login - System System Web service token sent The user with id '199489' has been sent the web service token with id '21'. web 99.38.164.214

      Client Impact: 3 - High impact for users affected since they are unable to use the Moodle Mobile App.

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              • Created:
                Updated:
                Resolved: