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  1. Moodle app
  2. MOBILE-4062 Moodle App UI&UX improvements for 4.1.0
  3. MOBILE-4059

Add an easy way to contact site support

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      Whenever an error comes up that requires contacting site support, there should be a button in the error modal to contact site support. This button should also prepopulate the form with error details when the site is using moodle's built-in contact form.

      This will only be available for sites with a support page configured (which is required from 4.0).

      Contacting support should also be possible from the following scenarios:

      • In the user menu.
      • After introducing invalid credentials 3 times when logging in.
      • After trying to change the password for a second time in less than 1 hour.

      It shouldn't be possible to contact support from the app, in any scenario, if the feature is disabled from the LMS disabled features configuration.

      Show
      Whenever an error comes up that requires contacting site support, there should be a button in the error modal to contact site support. This button should also prepopulate the form with error details when the site is using moodle's built-in contact form. This will only be available for sites with a support page configured (which is required from 4.0). Contacting support should also be possible from the following scenarios: In the user menu. After introducing invalid credentials 3 times when logging in. After trying to change the password for a second time in less than 1 hour. It shouldn't be possible to contact support from the app, in any scenario, if the feature is disabled from the LMS disabled features configuration.
    • MOODLE_400_STABLE
    • MOODLE_401_STABLE
    • Moodle App 4.1.0

    Description

      Starting with 4.0, it is required to provide an email for support in Moodle sites. This email remains hidden from visitors and students, but it can be reached through a contact form in the Moodle site. Alternatively, this form can also be configured with a custom support url.

      This is a good opportunity to improve many of the messages in the mobile application that just mention “contact your site administrator” with actual buttons to the support page.

      See more in the Shaping document.

      Attachments

        Issue Links

          has a non-specific relationship to

          Improvement - An enhancement to an existing Moodle feature. MDL-75099 Add new "Disabled feature" within Mobile app settings for the new "Contact site support" feature introduced in app v4.1

          • Major - Major loss of function, incorrect output
          • Closed
          has to be done before

          Improvement - An enhancement to an existing Moodle feature. MOBILE-4124 Improve use-cases contacting support

          • Minor - Minor loss of function where workaround is possible
          • Open
          is blocked by

          Improvement - An enhancement to an existing Moodle feature. MDL-74643 Contact site support - More granular control over access

          • Critical - Crashes server, loss of data, severe memory leak
          • Closed
          will help resolve

          Moodle Apps - Moodle mobile apps roadmap ideas IDEA-47 Add an easy way to contact site support via the app

          • Medium -
          • Closed

          Activity

            People

              noeldemartin Noel De Martin
              jleyva Juan Leyva
              Dani Palou Dani Palou
              Isabel Renedo Rouco Isabel Renedo Rouco
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              Dates

                Created:
                Updated:
                Resolved:
                19/Dec/22