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  1. Moodle app
  2. MOBILE-4373

Pages and Numbers files (Apple) can't be downloaded or accessed

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    • Hide

      This issue needs to be tested in an iOS device.

      1. In the app, open a mod_resource containing a Numbers file.
      2. Click "Open". Check that the file is correctly displayed.
      3. Close the file and now click "Open with".
      4. In the popover, click "Collaborate" and change it to "Send Copy". Check that the Numbers app appears on the list and you can use it to open the file.
      5. Repeat steps 1-4 with a Pages file and the Pages app.
      Show
      This issue needs to be tested in an iOS device. In the app, open a mod_resource containing a Numbers file. Click "Open". Check that the file is correctly displayed. Close the file and now click "Open with". In the popover, click "Collaborate" and change it to "Send Copy". Check that the Numbers app appears on the list and you can use it to open the file. Repeat steps 1-4 with a Pages file and the Pages app.
    • MOODLE_401_STABLE
    • MOODLE_403_STABLE
    • Moodle Apps - 2023 Sprint i3.0

    Description

      When trying to open Apple Pages or Numbers files, these are classed as "Archive (Zip)" files rather than as "Pages" or "Numbers" files, and so can't be opened by the correct software.

      If I click on "Open", I can see that the filename "example.numbers" has been renamed to "example.numbers_ee4ea87cfb2ed...", I see a "zip" icon, and the option to "preview content". If I click on "preview content", I see the container xml, but not the document.

      If I click on "Open with...", Numbers and Pages are not given as options, although "ziptoolfree" is. If I "Save to Files", the file is forever more considered a "Zip" file and can't be opened with the Pages or Numbers. (If I try "opening with" other software like PDFExpert, the software unzips the file into its component xml files.)

      It seems like a mimetype problem. It doesn't occur with Keynote or MS Office files, which are also essentially zipped collections of xml files.

      Our tech team has been able to solve the problem when accessing Moodle via a browser, but it's still a problem on the App.

      Thanks!

      Attachments

        1. image-2023-08-08-19-30-50-596.png
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          Isabel Renedo Rouco
        2. image-2023-08-08-19-31-18-457.png
          135 kB
          Isabel Renedo Rouco
        3. image-2023-08-08-19-31-52-962.png
          219 kB
          Isabel Renedo Rouco
        4. IMG_0774.PNG
          129 kB
          Ian Offord
        5. IMG_0775.PNG
          136 kB
          Ian Offord
        6. MOBILE-4373_browser.png
          50 kB
          Isabel Renedo Rouco

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          People

            dpalou Dani Palou
            IanO Ian Offord
            Noel De Martin Noel De Martin
            Isabel Renedo Rouco Isabel Renedo Rouco
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            Dates

              Created:
              Updated:
              Resolved:

              Clockify

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