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  1. Moodle app
  2. MOBILE-4642

Downloading H5P activities fails with NOT_FOUND_ERR message

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Minor Minor
    • None
    • 4.4.1
    • H5P
    • Hide

      Test on Android device, using any site..

      Repeat the following steps 10 times:

      1. Delete all downloaded site data (Preferences -> Manage downloads > All data).
      2. Open an H5P activity.
      3. Start downloading the H5P file.
      4. Wait until the downloading shows the message "Storing files".
      5. Force close the app before it finishes downloading. Make sure it is closed and not sent to background.
      6. Open the app and go to the H5P activity again. Verify that the activity is downloaded (first you will see the downloading/unzipping/storing files) and displayed correctly.
      Show
      Test on Android device, using any site.. Repeat the following steps 10 times: Delete all downloaded site data (Preferences -> Manage downloads > All data). Open an H5P activity. Start downloading the H5P file. Wait until the downloading shows the message "Storing files". Force close the app before it finishes downloading. Make sure it is closed and not sent to background. Open the app and go to the H5P activity again. Verify that the activity is downloaded ( first you will see the downloading/unzipping/storing files ) and displayed correctly.
    • MOODLE_404_STABLE
    • Moodle Apps - 2024 i3.2, Moodle Apps - 2024 i3.3

      In some circumstances, downloading a H5P activity fails with the error message  "NOT_FOUND_ERR".

      Steps to reproduce on Android:

      1. Delete all downloaded site data (Preferences -> Manage downloads > All data).
      2. Open an H5P activity. It's easier to reproduce with larger activities.
      3. Start downloading the H5P file.
      4. Wait until the downloading shows the message "Storing files".
      5. Force close the app before it finishes downloading. Make sure it is closed and not sent to background.
      6. Open the app and try to download the H5P activity again. It should display the error message "NOT_FOUND_ERR".

      The only workaround to fix the problem is to delete all downloaded site data.

       

            albert.gasset@moodle.com Albert Gasset
            albert.gasset@moodle.com Albert Gasset
            Dani Palou Dani Palou
            Isabel Renedo Rouco Isabel Renedo Rouco
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