<?xml version="1.0" encoding="UTF-8"?>
<!-- Generated with http://vletools.com -->
<quiz>
  <question type="category">
    <category>
      <text>__Category Name__</text>
    </category>
  </question>
  <!-- Question entry 1 -->
  <question type="truefalse">
    <name>
      <text>
        <![CDATA[__Question 1]]>
      </text>
    </name>
    <questiontext format="html">
      <text>
        <![CDATA[Is the following statement true or false. When dealing with a threatening caller, would you? Tell the caller they are a joke and hang up.]]>
      </text>
    </questiontext>
    <answer fraction="0">
      <text>
        <![CDATA[true]]>
      </text>
    </answer>
    <answer fraction="100">
      <text>
        <![CDATA[false]]>
      </text>
    </answer>
  </question>
  <!-- Question entry 2 -->
  <question type="truefalse">
    <name>
      <text>
        <![CDATA[__Question 2]]>
      </text>
    </name>
    <questiontext format="html">
      <text>
        <![CDATA[Is the following statement true or false. When dealing with a threatening caller, would you? Attempt to calm the person down if they are angry.]]>
      </text>
    </questiontext>
    <answer fraction="100">
      <text>
        <![CDATA[true]]>
      </text>
    </answer>
    <answer fraction="0">
      <text>
        <![CDATA[false]]>
      </text>
    </answer>
  </question>
  <!-- Question entry 3 -->
  <question type="truefalse">
    <name>
      <text>
        <![CDATA[__Question 3]]>
      </text>
    </name>
    <questiontext format="html">
      <text>
        <![CDATA[Is the following statement true or false. When dealing with a threatening caller, would you? Ask if there is anything you can do to solve the problem.]]>
      </text>
    </questiontext>
    <answer fraction="100">
      <text>
        <![CDATA[true]]>
      </text>
    </answer>
    <answer fraction="0">
      <text>
        <![CDATA[false]]>
      </text>
    </answer>
  </question>
  <!-- Question entry 4 -->
  <question type="truefalse">
    <name>
      <text>
        <![CDATA[__Question 4]]>
      </text>
    </name>
    <questiontext format="html">
      <text>
        <![CDATA[Is the following statement true or false. When dealing with a threatening caller, would you? Remain calm, don't laugh at the caller.]]>
      </text>
    </questiontext>
    <answer fraction="100">
      <text>
        <![CDATA[true]]>
      </text>
    </answer>
    <answer fraction="0">
      <text>
        <![CDATA[false]]>
      </text>
    </answer>
  </question>
  <!-- Question entry 5 -->
  <question type="truefalse">
    <name>
      <text>
        <![CDATA[__Question 5]]>
      </text>
    </name>
    <questiontext format="html">
      <text>
        <![CDATA[Is the following statement true or false. When dealing with a threatening caller, would you? Don't take the threat seriously.]]>
      </text>
    </questiontext>
    <answer fraction="0">
      <text>
        <![CDATA[true]]>
      </text>
    </answer>
    <answer fraction="100">
      <text>
        <![CDATA[false]]>
      </text>
    </answer>
  </question>
  <!-- Question entry 6 -->
  <question type="truefalse">
    <name>
      <text>
        <![CDATA[__Question 6]]>
      </text>
    </name>
    <questiontext format="html">
      <text>
        <![CDATA[Is the following statement true or false. When dealing with a threatening caller, would you? Try to find out who they are.]]>
      </text>
    </questiontext>
    <answer fraction="100">
      <text>
        <![CDATA[true]]>
      </text>
    </answer>
    <answer fraction="0">
      <text>
        <![CDATA[false]]>
      </text>
    </answer>
  </question>
  <!-- Question entry 7 -->
  <question type="truefalse">
    <name>
      <text>
        <![CDATA[__Question 7]]>
      </text>
    </name>
    <questiontext format="html">
      <text>
        <![CDATA[Is the following statement true or false. When dealing with a threatening caller, would you? Try to find out who the threat is against, why and when it will happen.]]>
      </text>
    </questiontext>
    <answer fraction="100">
      <text>
        <![CDATA[true]]>
      </text>
    </answer>
    <answer fraction="0">
      <text>
        <![CDATA[false]]>
      </text>
    </answer>
  </question>
  <!-- Question entry 8 -->
  <question type="truefalse">
    <name>
      <text>
        <![CDATA[__Question 8]]>
      </text>
    </name>
    <questiontext format="html">
      <text>
        <![CDATA[Is the following statement true or false. When dealing with a threatening caller, would you? Try to find out how they will carry out the threat.]]>
      </text>
    </questiontext>
    <answer fraction="100">
      <text>
        <![CDATA[true]]>
      </text>
    </answer>
    <answer fraction="0">
      <text>
        <![CDATA[false]]>
      </text>
    </answer>
  </question>
  <!-- Question entry 9 -->
  <question type="truefalse">
    <name>
      <text>
        <![CDATA[__Question 9]]>
      </text>
    </name>
    <questiontext format="html">
      <text>
        <![CDATA[Is the following statement true or false. When dealing with a threatening caller, would you? Tell the caller that they have no chance of carrying out the threat]]>
      </text>
    </questiontext>
    <answer fraction="0">
      <text>
        <![CDATA[true]]>
      </text>
    </answer>
    <answer fraction="100">
      <text>
        <![CDATA[false]]>
      </text>
    </answer>
  </question>
  <!-- Question entry 10 -->
  <question type="truefalse">
    <name>
      <text>
        <![CDATA[__Question 10]]>
      </text>
    </name>
    <questiontext format="html">
      <text>
        <![CDATA[Is the following statement true or false. When dealing with a threatening caller, would you? Hang up on the caller.]]>
      </text>
    </questiontext>
    <answer fraction="0">
      <text>
        <![CDATA[true]]>
      </text>
    </answer>
    <answer fraction="100">
      <text>
        <![CDATA[false]]>
      </text>
    </answer>
  </question>
</quiz>
<!-- Generated with http://vletools.com -->
